Refund Policy

1. Satisfaction Guarantee

SkirnPort offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Specific Refund Scenarios

5.1 Project Cancellation by Client

Refund eligibility for project cancellations initiated by clients:

• More than 30 days before scheduled production: 50% of deposit refunded
• 15-30 days before scheduled production: No refund of deposit, but it may be applied to a future project within 6 months
• Less than 15 days before scheduled production: No refund; full payment may be required as per contract terms
• After production has commenced: No refund; full payment is required

5.2 Project Cancellation by SkirnPort

In the rare event that SkirnPort must cancel a project:

• Due to unforeseen circumstances: Full refund of deposit or option to reschedule
• Due to force majeure events: Rescheduling option or refund as per the Terms & Conditions

5.3 Quality Concerns

If you have concerns about the quality of delivered work:

• You must notify us in writing within 7 days of receiving the deliverables
• Specify in detail the nature of the quality concerns
• SkirnPort will address reasonable concerns through the revision process as outlined in the service agreement
• Partial refunds may be issued at our discretion if we determine that the final product does not meet professional standards

5.4 Project Delays

Refund requests due to project delays:

• Minor delays in delivery (within 20% of estimated timeline): No refund
• Significant delays caused by SkirnPort (exceeding 30% of estimated timeline): May be eligible for partial refund or discount on services
• Delays caused by client factors (including late feedback, unavailability for scheduled shoots, or changes to project scope): No refund

6. Refund Methods and Processing Time

6.1 Refund Methods

Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed:

• Credit/Debit Card Payments: Refunded to the same card
• Bank Transfers: Refunded to the originating account
• Alternative Arrangements: Store credit or application to future services may be offered as an alternative

6.2 Processing Time

Refund processing times:

• Refund approval decision: Within 5 business days of request
• Credit/debit card refunds: 5-10 business days to appear on your statement
• Bank transfers: 5-15 business days

Please note that while SkirnPort processes refunds promptly, the actual time for funds to appear in your account depends on your financial institution's policies.

7. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Custom music licensing fees paid to third parties
• Location permits and fees paid to third parties
• Travel expenses incurred for on-location shoots
• Rush fees for expedited production
• Additional services requested beyond the original scope
• Projects that have been completed and approved by the client
• Raw footage, unless specifically included in the service agreement

8. Dispute Resolution

If you are dissatisfied with our resolution to your refund request:

1. Contact our customer service department to escalate your concern
2. Provide all relevant documentation and correspondence
3. Request a review by a senior manager

If a mutual resolution cannot be reached, please refer to the dispute resolution procedures outlined in our Terms & Conditions.

9. Policy Changes

SkirnPort reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy that was in effect at the time of your contract signing will be the one applied to your project.

10. Contact Information

If you have questions about our Refund Policy or need to request a refund, please contact us at:

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM CET.